Last Updated: October 2025
Thank you for purchasing your event tickets through [Your Dummy Domain Name] (“we,” “us,” or “our”).
We value your trust and aim to provide a transparent and fair refund policy for all users.
1. General Policy
All ticket purchases made through our website are final and non-refundable, except in special cases described below.
We strongly recommend reviewing all event details (date, venue, and seat type) carefully before completing your order.
2. Event Cancellations
If an event is canceled by the organizer or venue, you will automatically receive:
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A full refund for your ticket(s), or
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The option to transfer your ticket to the rescheduled event (if available).
Refunds for canceled events are processed within 7–14 business days after confirmation.
3. Event Rescheduling
If an event is rescheduled, your ticket will automatically remain valid for the new date.
If you cannot attend the rescheduled event, you may request a refund within 7 days of the reschedule announcement.
4. No-Show or Personal Circumstances
Refunds will not be issued if:
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You fail to attend the event,
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You made an error while purchasing (e.g., wrong date or seat),
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Your personal circumstances prevent you from attending.
Please ensure all booking details are correct before making payment.
5. Technical or Duplicate Transactions
If you experience a technical issue or duplicate payment, please contact our support team within 48 hours of the transaction.
After verification, we will process a refund or issue a credit within 7 business days.
6. Refund Method
Approved refunds will be credited back to your original payment method (credit card, debit card, or wallet) used during purchase.
Refund processing time may vary depending on your bank or payment provider.
7. Contact for Refunds
If you have a refund request or query, please contact our support team:
📧 Email: refunds@[yourdomain].com
📞 Phone: +000 000 0000
📍 Address: [Your Business Address or City, Country]
8. Changes to This Policy
We may update or modify this Refund Policy from time to time.
All changes will be effective immediately upon posting, with the updated “Last Updated” date shown above.